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The Trustly payment method launched in 2008 in Stockholm and has since grown into one of the largest online banking services. Presently, it processes about 9 million payments a month, covers over 20 markets and serves more than 600 million customers. The fintech company was looking to build a payment service that could bypass card networks and allow users to transact online seamlessly. How the payment method works is that it acts as an intermediary between you and your bank. You transfer money to the third-party service and it, in turn, pays it to your chosen merchants.


Company Name Trustly Group AB
Established 2008
Located Sweden
Regulation Swedish Financial Supervisory Authority
Website trustly.net
Help/Support Trustly FAQ

This banking solution is designed to make customers feel safe about paying for goods and services online. Online gambling customers are some of the biggest beneficiaries of the service. The Swedish company partners with reputable online gambling websites to provide safe payment options for customers. Its Pay N Play product is designed to facilitate instant play after depositing cash into a casino account. Casino customers who wish to educate themselves about the payment method will find useful information in this Trustly review.

Recommended Casinos

The Trustly casino that you choose influences your overall experience. When testing gambling websites, we don’t just focus on the bonuses, but the playability of the platform, customer service and gaming selections as well. Here are top three choices:

Spin Casino

The casino has one of the most generous welcome bonuses online. It’s a simple website that suits both novices and experienced players. The operator offers customer several payment methods, including the online bank transfer service. A variety of games from Microgaming and NetEnt are available.

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888 Casino

Players with a wide range of gambling needs will find this site more than satisfactory. 888 is among largest gambling outfits on Europe, with a casino, live casino, poker and sportsbook. Customers can deposit and withdraw to their bank account using the online payment method.

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LeoVegas Casino

This casino is one of the top online gambling platforms in the world. It has an innovative app that allows customers to access hundreds of games on the go. Besides the Trustly casino payment options, the operator provides a host of other methods.

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Is It Safe?

Trustly is among the safest modes of payment to use at online casinos. For one, you don’t have to get an account. As much as this can be a disadvantage, it’s a security plus point. The payment service doesn’t get your financial details. It means that it doesn’t keep information that can be used to access your bank account. Anonymity goes a long way when transacting online, and this service does everything to provide that.

Players who want to keep their online entertainment for their bank statements can do so with this service. The company operates with the authorisation of the Swedish Financial Supervisory Authority. A high standard encryption on the website guarantees that any data submitted by customers is secure. The company also uses bank-grade security protocols.Trustly laptop

Is Customer Support Available?

The type of customer that a payment service provides is a big determinant of its credibility. Customers using the Trustly casino payment option have several alternatives when looking for help. The FAQ section is one. It’s not very comprehensive, but it covers the basics. It saves time when dealing with simple matters. The company has a complaints department that is accessible via the homepage. Fill the form and present your issue then wait for a response. Alternatively, customers can use social media pages to reach the support team. Unfortunately, we didn’t find a live chat or phone number.

Trustly App

The Swedish online bank transfer service doesn’t have a native app, which is understandable. Customers don’t need to hold accounts with the service to transfer funds. The payment method moves money directly from your bank to a merchant and vice versa. Mobile casinos users should not worry, though. The service works on various devices. It saves you the need to redirect to a different app to make payments.

Advantages of Trustly

  • Available at numerous gambling websites
  • Efficient transactions
  • Banks details are not necessary at casinos

Disadvantages of Trustly

  • Some banks charge transfer fees
  • Not available everywhere
  • Some casinos don’t accept withdrawals via the service

Trustly Services


How do I open an account?

The banking service doesn’t require a customer to have an account with it to transfer funds. You only need a private bank account. When depositing to a casino, go to the cashier and pick the service as your payment option. Fill the form that pops up to move money from your bank account to the gambling website through the third-party service.

Can I trust the payment method?

It’s in the name. You can be sure that a Trustly casino payment will get your funds where they need to go. Due to the lack of registration, the payment service doesn’t ask for your personal details. It also doesn’t store your bank details, which is always a concern with online payments.

How long do withdrawals take?

The average Trustly withdrawal time from merchants is one hour. However, when cashing out at a casino, you have to factor in the withdrawal process. In most cases, this takes 24 hours, but it can be longer during busy seasons and for large payments.

Is a Trustly casino safe to play?

Yes, the payment service only partners with legitimate brands. It also implements strict KYC standards to which gambling sites must adhere. Only casinos with valid licences provide the bank transfer service as a payment method. Customers can, therefore, trust the safety of their finds with the payment service. However, check reviews of particular casinos first.

Do all online casinos accept the payment method?

A majority of internet casinos accept the bank transfer service, but not all of them. Operators based in Trustly restricted countries don’t offer the payment option. Check our extensive list of casinos that accept the banking method.

What are the fees when using the service for deposits and withdrawals?

The payment service doesn’t charge customers for deposits and withdrawals. However, banks have Trustly fees, meaning that every deposit and withdrawal incurs charges. Casinos can also apply fees for transacting with the service. Therefore, confirm with a casino and your bank to know if any applicable charges before choosing the online payment method.

Can I use the Trustly App in mobile casinos?

The online payment service doesn’t have a dedicated mobile app. However, the website integrates smoothly on any device and, therefore, works on mobile casino platforms. You only have to ensure that a casino accepts the only payment service.

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